Choosing a holiday / short-stay property cleaner
Updated 9 August 2026
For a short-stay rental the cleaner is the last line before your next review — a missed changeover or a hair in the bathroom costs you a five-star rating, not just a re-clean.
What to look for
Reliability on the checkout-to-checkin window is everything — ask how they handle same-day turnarounds and back-to-back bookings. Confirm what's included: linen and towel change (and whether they supply and launder it), consumables restocking, and a damage-and-inventory check with photos before the next guest. Ask how they manage keys or smart locks, and whether they can do an urgent call-out if a guest reports a problem.
Common questions
Do they supply linen and consumables?
Some do (and launder it), some expect you to stock it. Agree this up front, plus who pays for restocks like toilet paper, coffee and soap.
What if a guest leaves damage?
A good short-stay cleaner photographs issues at changeover so you can claim before the next guest checks in. Confirm they report, not just clean around it.
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