Choosing a house cleaner: what to look for
Updated 5 August 2026
For regular home cleaning, consistency beats everything: the same cleaner, on the same day, who learns how you like things done.
What separates the good ones
Ask whether you'll get the same cleaner every visit — turnover is the number one complaint with agencies. Confirm police checks for anyone working in your home, insurance for accidents, and whether products are included (and eco options if you need them). If you have pets or NDIS requirements, raise them up front — experienced cleaners will have clear answers.
Trial with a one-off clean before committing to a schedule, and expect a small discount once you go weekly or fortnightly.
Common questions
Should I be home during the clean?
Your choice — many regulars hand over a key or code after the first few visits. That's exactly why police checks and insurance matter.
What if something gets damaged?
A professional carries public liability insurance and tells you about breakages proactively. Confirm both before the first visit.
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